Contacting support
How to reach us and what we need from you.
How to reach us
From the sidebar
At the bottom of the admin sidebar you will find the Support entry. Clicking it opens your email program with a message to us already addressed and the subject filled in, you only need to add your question.
Directly by email
You can also reach us without the button, directly at info@planni.de.
What makes a good support request
These details speed things up
The more precise the description, the faster we can find the cause without having to ask follow-up questions first. It helps to include:
- What exactly happened, in your own words, ideally step by step.
- Which page or area it happened on.
- The order or event number involved, if it concerns a specific case.
- When it happened, an approximate time is usually enough.
- Your browser, for example Chrome or Safari, including the version if you know it.
- The exact wording of the error message, quoted or copied rather than paraphrased.
- A screenshot of the spot where it went wrong.
Check Common error messages first. Many messages can be resolved right away on your own, with no waiting involved.
Why it matters
A request with these details lets us place and often resolve the issue right away, instead of losing time on a back and forth first. Without the order number, for example, we first have to track it down together with you before the actual troubleshooting can even start.