Signing in
Getting access to the admin area and signing in.
Before you start
How you get access
You cannot create your own account. An administrator invites you under Settings → Users with your email address and at least one role. You then receive an invitation email through which you activate your access. Until you do, your account shows the status Invited in the user list. How inviting works in detail is described under Invite users and assign roles.
What you need
- The email address you were invited with.
- The credentials you set up through the link in the invitation email.
Signing in
Step by step
Open your company's admin address. If you are not signed in yet, planni automatically redirects you to a secure sign-in page.
Sign in there with your credentials and confirm.
Once signed in, you land directly on the dashboard.
If you are not sure what to do after an invitation, or cannot sign in with your credentials, contact the person who invited you, or support.
When something does not work
"No Roles Assigned"
This message means your account is signed in but has not been given a role in the company yet. This is common right after an invitation, before anyone has assigned a role. Ask someone with administrator rights to assign you a role under Invite users and assign roles.
You keep landing back on the sign-in page
This usually happens with an expired session. Sign in again. If it keeps happening, clear cookies and cache in your browser for the admin address, or contact support.